What’s an Eticket (E-Ticket)?

An Eticket is an electronic ticket purchased online. Once you buy it, the ticket exists only as a digital record. You’ll receive it in your email box, as PDF file with a barcode, your personal details and your eticket options (Utopia or Bus if you purchased them). Once you receive it, you just need to print it with that exact size (A4) and bring it to our gates, showing it together with your ID.

 

How does the Boom 2012 Phase 1 eticket look like?

Click on the PDF image to get an example:

You should get this eticket, right after a successfull payment, in your screen! It is also sent to your email address at the same time.

 

Why do i have to choose a password when i’m buying an eticket?

This password, in combination with your email address, will be necessary if you need to retrieve your eticket at a later time.

 

What types of tickets are there?

You can choose from four types of tickets:

  • Boom Festival
  • Boom Festival + Boom Bus (Lisbon, Madrid, Paris or Grenoble)
  • Boom Festival + After Boom
  • Boom Festival + After Boom + Boom Bus (Lisbon and Madrid)

 

What is the price for the festival?

Tickets will be sold in different phases with different prices. Bus ticket prices remain the same during all the phases.

Please check here the different phases and prices:

 

How can I buy the ticket?

Tickets are available online from the 26th October, but you’ll be able to find them at your local ambassadors from the 10th January until the 3rd of July. Don’t forget our ticket prices change depending on the phase. To purchase a ticket online, please start here.

 

Can I buy bus tickets separate from the festival one?

Yes! This time we will sell bus tickets separately:

http://boomfestival.org/boom2012/tickets/separate-etickets/

The separate eticket sales ended July 3rd!

 

I’ve got an error while buying my eticket – What should I do?

Please send an email to etickets@boomfestival.org and attach a printscreen with the eror, this way we can identify the error and answer to you faster.

If you’ve been trying to buy an eticket for several times, you also should go to your Browser options page and delete all of your cache and cookies, close the browser and restart before trying again.

When you try again remember that you can use the same email but will have to choose a different password because the previous attempts you made remain registered in our database.

Don’t use the back button on your browser. Start the process from the beginning!

 

My payment was declined!

The payment gateway uses the 3-D Secure protocol developed by VISA. Check with your card issuer if your card supports it, if it does, you shouldn’t have problems.

 

I didn’t receive my eticket! What should I do?

  • 1. Check your email spam/junk folder
  • 2. Check for an email from apoiotecnico@unicre.pt (VISA / UNICRE) – this is your proof of payment
  • 3. If you have this email just forward it to etickets@boomfestival.org saying that you didn’t get your eticket PDF and we will send it to you ASAP
  • 4. If you don’t have this email from apoiotecnico@unicre.pt (VISA / UNICRE) it is most certain that your payment didn’t go through
  • 5. You can always call us on our etickets hotline: +351 965 585 498

 

I lost my eticket!

Go to this address (login with your email and password to retrieve your eticket PDF):

 

Why are etickets personal?

Electronic tickets are personal for your own security.

 

Do I need to bring my ID?

Yes, for sure. Having in mind that your eticket is personal, we need to confirm your details together with a valid ID with your photo.

 

Does the price include camping, car and caravan park?

Yes, the ticket price includes camping, car park, caravan park and the access to all the artistic shows happening all over the venue, during the festival period.

 

Is it possible to buy daily tickets?

No, it is not. We just sell tickets for the whole period of the festival. So you won’t find daily tickets or special tickets for the last days.

 

I won’t be able to attend the festival and I already have a ticket. Can I get a refund?

No, you can’t get a refund in any circumstance. As you can see on our terms and conditions, tickets are personal and not refundable. You may however change the eticket details to another person. This service will be available after the 2nd Phase starts (10th January) and will have a €10 fee:
http://boomfestival.org/boom2012/tickets/change-eticket-details/

This procedure will be available until the end of pre-sales tickets (July 3rd).

 

Age restrictions

Children with 13 years or older : ) Must have a ticket!
People with less then 18 years old must have their legal tutor authorization.

 

How do I contact the ticketline?

First just check this FAQ to see if you really need to contact us. If you do, you can send an email to: etickets@boomfestival.org or call us on +351 965 585 498, during weekdays from 10:00 until 17:00 (GMT).

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