Ticket Resale Platform

Ticket Resale/Buying Platform TicketSwap Available for Boom Tickets

With the rescheduling of Boom 2020/2021 to 22 - 29 July 2022 (New Moon) due to the Covid-19 pandemic, we’re sensitive to the condition of Boomers who cannot make it to the festival next year. At the same time there’s requests for ticket purchases.

On 3 May 2021, we’re enabling a Boom Festival TicketSwap page to allow tickets to be resold and purchased in a safe, quick and simple way.

This platform is external to Boom and operates on a peer-to-peer, decentralised model - meaning that it gives the opportunity to another Boomer to experience a once-in-a-lifetime moment: the celebration of Boom Festival’s 25th birthday in 2022.

Boom is free from state and corporate advertising, sponsorship and investment. By placing your ticket on TicketSwap instead of asking for a refund, you’re contributing to the festival’s survival and mind-blowing 25th anniversary edition, for all of the community to experience.

It is thanks to your continuous love and support that Boom continues to thrive for more than two decades. Thank you!

PLEASE NOTE: Tickets purchased for Boom 2020 are automatically valid for Boom 2022.

The FAQ below is meant to clarify any questions you might have on how TicketSwap operates.

Frequently Asked Questions (FAQ)

1. When is the Boom Festival Ticketswap Page Opening?
  • Festival Access tickets can be acquired/resold from 3 May 2021.
  • Boom Bus/Tipi Camp/Cardboard Village tickets can be acquired/resold from 14 June 2021.
  • The platform will remain available until close to the festival dates.

Follow this link to access the Boom Festival TicketSwap page.

2. Why Ticketswap?

TicketSwap is a safe, easy and fair place to purchase or resell your Boom Festival tickets, Boom Bus tickets, and other services such as accommodation. Fraud is prevented by strict checks and collaborations between Boom and TicketSwap.

  • It's safe. TicketSwap is safe. The tickets and sellers on the platform are verified based on several criteria. Through partnerships with organisations and ticket providers, TicketSwap offers Secure Swap tickets which are 100%. Read more about Secure Swap here.
  • It's easy. Listing a ticket can be done in a few clicks. Simply upload your ticket on the TicketSwap platform and provide the required information. After this, you can sit back and relax - you will be notified when your ticket and/or services have been sold and the money will be transferred to your bank account in 3 working days. Getting a ticket is really easy as well. The ticket will be available in your TicketSwap account and sent to your e-mail inbox immediately.
    Please note: only ticket buyers can authorise the resale. Ticket holders (Boomers whose ticket was purchased by a third-party) can only resell their ticket with the ticket buyer’s authorisation.
  • It's fair. As a TicketSwap user you know you’ll be paying a fair price for your tickets. The platform protects buyers from overpricing by preventing from selling Festival tickets/Boom Bus/Tipi Camp/Cardboard Tent at a value superior to face value.

3. How does the platform work?
4. Who can place Festival Tickets/Boom Bus/Tipi Camp/Cardboard Village tickets on Ticketswap?
  • It is with the BUYER of the tickets that Boom has a legal contractual bond with. Therefore, only the festival ticket/Boom Bus/Tipi Camp/Cardboard Tent BUYERS will be able to place tickets/services on TicketSwap.
  • If you are a TICKET HOLDER and you wish to place your festival access ticket and/or Boom Bus/Tipi Camp/Cardboard Tent on TicketSwap, please get in touch with the BUYER of your festival ticket/Boom Bus ticket/Tipi Camp/Cardboard Tent.
  • It is the BUYER of the festival tickets/Boom Bus/Tipi Camp/Cardboard Tent who will receive the email with the resale confirmation. Without access to the confirmation email, the resale process cannot be completed.
5. Selling & Acquiring Boom Bus/Tipi Camp/Cardboard Tent: How does it work?

PLACING YOUR BOOM BUS / TIPI / CARDBOARD TENT ON TICKETSWAP

Note: Boom Bus/Tipi Camp/Cardboard Village tickets can be acquired/resold from 14 June 2021.

  • If you acquired a Boom Bus/Tipi/Cardboard Tent for Boom 2022, it automatically got included in your Festival Access ticket. This means your Festival Access ticket and Boom Bus/Tipi/Cardboard Tent are in the same .pdf document.

To place your Boom Bus/Tipi/Cardboard Tent on TicketSwap:

  1. Extract your Boom Bus/Tipi/Cardboard Tent ticket from your Festival Access ticket.
    Go to: http://www.weezevent.com/espacemembre/boom-festival-2022
  2. Register on the platform: add your Boomer ID, email and create a password.
  3. Go to MY SERVICES and download the Service(s) you wish to place on TicketSwap.
  4. Go to TicketSwap and place your Service(s) to be purchased by another Boomer.

ACQUIRING BOOM BUS/TIPI CAMP/ CARDBOARD VILLAGE TICKETS ON TICKETSWAP

  • You need to have a Festival Access ticket.
  • Make sure to personalise your Bus/Tipi Camp/Cardboard Village ticket by adding your personal details and Boomer ID to:
  • Be able to view and/or download your newly acquired Boom Bus/Tipi/Cardboard Tent.
  • Have your newly acquired Boom Bus/Tipi Camp/Cardboard Village ticket associated with your Festival Access ticket.
6. Can I place multiple tickets for resale?
  • Yes, you may place multiple tickets for resale, separately, as each Boomer is allowed to purchase 5 tickets per order.
  • Each ticket must be uploaded on the platform separately. Know more on how to extract your Boom Bus/Tipi/Cardboard Tent from your Festival Access ticket on question 5.
  • Children tickets and Guest Country tickets cannot be placed on TicketSwap
7. I wish to keep my festival ticket but sell my Boom Bus/Tipi Camp/Cardboard Tent ticket. Is it possible?
  • Yes. Boomers who wish to resell only their Boom Bus, Tipis, Cardboard Tents ticket(s) can do so. Go to question 5. to know more about selling your Boom Bus/Tipi/Cardboard Tent ticket(s).

Note: Boom Bus/Tipi Camp/Cardboard Village tickets can be acquired/resold from 14 June 2021.

8. What Payment Options are available?

Follow this link to know more about payment options.

9. What are the costs of using TicketSwap?

ACQUIRING TICKET(S)

  • When you create a listing to sell your tickets or services, it is free to do so.
  • When buying, you pay the price set by the seller plus a 5% standard TicketSwap service fee and a 3% transaction fee.
  • The maximum price that may be set is the face value of the ticket - whether it is a festival, transport or accommodation ticket. They may, however, be sold at a lesser price.

Example: Regular Price Tickets, which cost €230, can only be sold at a maximum price of €237 (which includes the service fee you paid when buying the ticket). The Boomer purchasing a ticket on resale will be paying 237€ + 5% TicketSwap service fee + 3% transaction fee.

  • During the upload process, you can see exactly how much you will receive if you sell your Boom Festival ticket(s) and/or Boom Bus/Tipi/Cardboard Tent.

RESELLING TICKET(S)

  • When you create a listing to sell your Boom Festival ticket(s) and/or Boom Bus/Tipi/Cardboard Tent, it is free to do so.
  • TicketSwap charges a standard service fee of 5% once you have sold your Festival Access ticket/Boom Bus/Tipi/Cardboard Village ticket.
  • During the upload process, you can see exactly how much you will receive if you sell your Boom Festival ticket(s) and/or Boom Bus/Tipi/Cardboard Tent.
10. I want to sell my ticket(s) to a specific person. Can I do so?

No. To prevent black market sales and price inflation, private listings are disabled for all Boom Festival tickets.

11. How do I proceed to buy a Boom Festival ticket or services?
  • Go to the Boom Festival TicketSwap page (available from 3 May 2021) and search for the ticket and/or Boom Bus/Tipi/Cardboard Tent you wish to acquire.
  • If you do not find what you are looking for, you may activate notifications to know as soon as a ticket and/or Boom Bus/Tipi/Cardboard Tent becomes available on the platform.
  • Note: Boom Bus/Tipi Camp/Cardboard Village tickets can be acquired/resold from 14 June 2021.

12. Do I need my Boomer ID when purchasing a Boom Bus/Tipi/Cardboard Tent ticket on TicketSwap?
  • Yes. After purchasing Boom Bus/Tipi Camp/Cardboard Village ticket(s) on TicketSwap, you will have the option to add your personal details and Boomer ID.
  • It is VERY IMPORTANT that you personalise your ticket(s) with your personal details and Boomer ID! By doing so, you will:
  • Be able to view and/or download your newly acquired Boom Bus/Tipi Camp/Cardboard Village ticket.
  • Have your newly acquired Boom Bus/Tipi Camp/Cardboard Village ticket associated with your Festival Access ticket.
13. Do I need to register to use Ticketswap?
14. I can't login to Ticketswap. What should I do?
15. In which countries does Ticketswap work?

As a Boomer, you may sell or purchase tickets/services from any country.

16. Where is the email with the ticket(s) I got on Ticketswap?
  • You'll receive a confirmation of your purchase via email. This can take up to one hour. It might arrive in your Spam inbox, so make sure to check junk email as well. If you don’t receive it within one hour, please contact the TicketSwap technical support.
  • After purchase, you'll receive an email with a link to download your ticket, and information about your Boomer ID. Your Boomer ID is the 5 letter code above the QR code on your ticket .pdf.
  • The Boomer ID is necessary to purchase Boom Bus/Tipi Camp/Cardboard Village tickets and Children tickets.
  • Alternatively, reach out to Boom Team at [email protected] and we will send you a copy of your Festival Access ticket.
  • There’s no need to print your ticket if you can have it on your phone when arriving at the Boom 2022 gates. Just be sure to have a valid original photo ID document with with you.
17. What if I can't attend the event on the rescheduled date?
  • If unfortunately you cannot attend, then you can still resell your ticket to another Boomer on TicketSwap, as long as you are the ticket BUYER.
  • Know more about who can place Festival Access tickets/Boom Bus/Tipi Camp/Cardboard Village on Ticketswap in question 4.
  • 18. Can I change the name that's on the ticket I bought via Ticketswap?
    19. Why does your website give me an error message when uploading my tickets?

    Please find here the contact information for technical support.

    20. I bought a Friendly Ticket, How can I resell it?

    If you have a Friendly Price Ticket, you may place it for resale. Please check Question 3. to know more on how the platform operates.

    21. What are the conditions in order to buy a Friendly Ticket?
    • We have a Friendly Price for people living in countries with specific economic realities. Along its more than two decades of history, Boom has applied this non-discriminatory policy of inclusivity, so as to give residents of countries with lower levels of economic indicators the opportunity to experience the Boom Festival. In doing so, Boom aims at the democratisation of access to culture.
    • Boom Festival’s Friendly ticket prices are based on objective, economical criteria, such as: minimum wage per country; GDP per capita; and purchasing power in countries benefiting from the “Friendly” discount compared with other economic realities. We source this information on the websites of Eurostat, UNDP, Statista and Pordata
    • Only Boomers who are eligible for Friendly Price Tickets (find the list of eligible countries below) may purchase a Friendly Price Ticket from TicketSwap.

    Friendly Price tickets apply to the following countries & territories:

    • Portugal;
    • Greece;
    • All of Africa
    • Middle East, Asia and the Pacific, excluding Australia, Israel, Japan, Malaysia, New Zealand, Singapore, South Korea, Oman, Qatar and United Arab Emirates;
    • Mexico, Caribbean, Central and South America;
    • Central and Eastern Europe: Albania, Armenia, Azerbaijan, Bielorussia, Bosnia, Bulgaria, Croatia, Czech Republic, Estonia, Georgia, Hungary, Kazakhstan, Kyrgyzstan, Kosovo, Latvia, Lithuania, Macedonia / FYROM, Montenegro, Poland, Republic of Moldova, Romania, Russia, Serbia, Slovakia, Slovenia, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan.

    IMPORTANT: If you purchase a Friendly Price Ticket and are not eligible to do so, you will not be able to enter Boom 2022, as this information is cross-checked at the gates.

    22. I want to resell a ticket or service, to which account will I receive my money?

    You may define to which account/card number you wish to receive the payment for the ticket you have sold on TicketSwap.

    23. I just sold my ticket and/or service, when will I receive payment?
    • TicketSwap is a third-party platform with whom Boom Festival has partnered up to facilitate ticket resales among Boomers.
    • Please check the information available on the official TicketSwap website for more information.
    24. WHAT CAN I DO TO HELP IN THIS CRISIS?
    • If you can’t come to Boom in 2022, consider placing your ticket and acquired services to be resold on TicketSwap, instead of asking for a refund. We’re a 100% independent festival, which means that ticket and/or services refunds puts the festival at existential risk. When the resale process happens on the TicketSwap platform, the funds for Boom 2022 remain secured to be invested in the festival production, to create a magical experience for the whole Boom community.
    • Keep a critical mind. Look for varied and credible sources of information to form your own opinions. The world needs conscious citizens to create societies that’ll bring values of solidarity, democracy, justice and respect of the environment when we start living in the post-Covid-19 world.
    • Make a donation to our organisation:
    • By not asking for a ticket refund - in case you cannot attend Boom in 2022. Not making Boom happen this year puts us in a critical situation that places our survival at risk. We’ve got 30 people on a monthly payroll, there’s daily costs associated with Boomland’s environment regeneration projects, there’s also hundreds of culture professionals in our wider team, plus the need of keeping funds to actually produce the festival. We have not remained unharmed by Covid-19 and we’re living in very complex times. All support is welcome.
    • By donating to Boomland a sum to help us pay the remaining amount of the loan we took to purchase it. Follow the instructions on this link if you wish to do so. In 2016 we managed to acquire this magical land but we’re still falling short on payment. Failing to make Boom happen creates lack of cash flow. We are deeply grateful for any contribution you may provide to help us follow our purpose of human transformation and ecosystem regeneration.
    • Don’t contribute to the waste avalanche caused by the pandemic. Disposable plastic is making a strong comeback due to fear of Covid-19. Masks invade our streets and pollute the oceans. Act responsibly.
    • Help the cultural and creative sectors thrive by supporting independent artists, organisations and associations. Be on the lookout for anyone around you who may need assistance - a family member, a neighbour, a friend, and even a stranger.
    • Be kind to yourself. Stay healthy. Remain vigilant around authorities but also YouTube-specialists: This pandemic has brought to light excessive oppression, invasion of basic freedoms, incompetence on the part of leaderships in dealing with the unknown. But it also highlighted the importance of health, scientific knowledge, ancestral wisdom, of looking at the Earth as an interdependent system; and it made evident the dangers of outlandish theories and visions.

    We remain present through [email protected] in case you’ve got any doubt or if you wish to share your impressions with us.

    25. I NEED A REFUND: WHAT CAN I DO?
    • The Boom Festival economic model does not entail any sort of sponsorship. We’re profoundly sensitive to the condition of Boomers, and we’ve found a solution to help Boomers who wish to resell or purchase tickets.
    • The fastest and most simple way to obtain a refund is via TicketSwap, which we launched on 3 May 2021.
    • This platform is external to Boom and operates on a peer-to-peer, decentralised model - meaning that it gives the opportunity to another Boomer to experience a once-in-a-lifetime moment: the celebration of Boom Festival’s 25th birthday in 2022.
    • Boom Festival exists thanks to your support via ticket purchase. If you cannot come to Boom in the summer of 2022, TicketSwap is the fastest, simplest solution and the one which carries the least negative consequences for the development of the festival. Resale through TicketSwap allows us, Boom Team, to safeguard these funds to produce the 25th anniversary edition of Boom in 2022.
    • Direct ticket refunds are made on the basis of Decree-Law no. 26-A / 2021 of 5 April 2021. This proceeds to the fifth amendment to Decree -Law no. 10 -I / 2020, of 26 March, as amended by Laws 7/2020, of April 10, and 19/2020, of May 29, and by Decrees - Laws No. 78 -A / 2020, of September 29, and 6 -E / 2021, of January 15th, which establishes exceptional and temporary measures to respond to the pandemic of the disease COVID -19 in the cultural and artistic scope in Portugal, especially regarding the shows that didn’t take place.
    • According to Decree-Law, in Article 5c:
      1. The rescheduling of shows, festivals and shows of a similar nature initially scheduled for the year 2020 and occurring only in 2022, obliges the refund of the ticket price to the respective holder, under the terms of the following paragraphs.
      2. The ticket holder is entitled to request the return of the respective price within 14 working days from the date scheduled for the event in the year 2021.
      3. The holder of a voucher issued with an expiration date until December 31, 2021 is entitled to request a refund of its value within 14 working days after the expiration of the respective voucher.
      4. In the absence of a refund request, within the deadlines referred to in paragraphs 2 and 3, it is considered that the holder of the ticket or voucher accepts the rescheduling of the show, festival or show of a similar nature without the right to a refund of the respective value, applying the provisions of article 4 and in paragraphs 4 to 11 of article 5-A, with the necessary adaptations, namely:

        a) The vouchers are valid until December 31, 2022;
        b) Rescheduled shows must take place by December 31, 2022.
    • Thus, this form of reimbursement can be requested from the 22nd of July 2021 until the 10th of August 2021.
    • Follow this link to request a refund.
    • After this period, and if there is no refund request, the ticket holder accepts the rescheduling of the festival but can continue using the TicketSwap platform.