After meeting with a series of experts, it has been made clear that the Boom Festival has suffered a concerted cyber-attack, led by someone who has the means and resources to intervene in such a way.
At this time, we are undergoing an auditing, rigorously evaluating everything that has happened since the launch of online ticket sales up until this very moment.
It is safe to say that in times like these, keeping a cool head and approaching every detail is fundamental for making the right decisions and efficiently fixing the situation.
Many of you have asked why we did not shut down the platform as soon as the attack started. We feel it is important that the whole Boom community understands that the decision to shut down the platform was not taken lightly. The attacks were made continuously; yet during intermittent rhythms, while we were blocking back, the opponents were immediately changing addresses and attacking strategies.
In our back office, we could see that despite the difficulties, Boomers were still able to get their tickets. Personal data was not under direct attack and we knew from the beginning that personal details were not at risk. As for credit cards, we do not ask, receive or store any information about them as we use third party payment gateways (worldwide standards), which manages the payment process directly. The reason that led us to shut down the platform was the constant overflow of requests - provoked by the DDoS attack - which was, in a way, “killing” the platform.
We must thank the brave independent IT teams who worked relentlessly to tackle these attacks: from the night of 19 October all until moment the platform was shut down on the morning of 20 October. In the end, after incessantly looking for ways to resolve the issue, and after being 100 percent sure of what was going on, we decided to shut down the platform.
We know that all of the community is seeking answers and looking forward to receiving a reply to any email or message sent through social media. Since the start of the online ticket sales, we have received 2912 emails in our infoline inbox, and over 250 messages on facebook. The infoline number has been ringing on and on, and as much as we would like to answer or return all of your calls, this has not been possible because the line is constantly busy. Please know that every effort is being put into answering you as quickly as possible.
For those of you who paid for tickets, if you did not receive an email with a receipt or ticket, you will soon be receiving this. We expect all tickets to be sent by Monday. If you fall into this category, please contact firstname.lastname@example.org.
Regarding facts and figures, so far we have confirmed 11,467 Boomers from 111 countries and territories.
Many have been asking about the number of tickets that were sold in phase one. A total of 4000 were sold as online phase one tickets. There will be a further 3,500 tickets available at a Friendly Price when Ambassador sales begin on 19 December. This will equate to a total of 7,500 phase one tickets.
From the very beginning, we have been reading everything that has been posted on the social media networks, listening to your calls and we deeply resonate with your doubts and frustrations. Our heart is with you and our commitment to you is to be present for any help you might need.
We would like to take this opportunity to remind everyone that Boom Festival is a limited ticket event, and because it seems the demand exceeds the offer, it is only natural that tickets will sell out very quickly.
We will continue to update you on any developments regarding this situation. Regarding the upcoming ticket sales, we will notify the community 48 hours before reopening the platform.
With Love and Gratitude